All our products are handmade from entirely organic and natural ingredients – as such, they can vary slightly from batch to batch in terms of colour and scent. This is perfectly normal.
If you wish to return a purchase, please email firstname.lastname@example.org within 48 hours of receiving it, quoting your order number and explaining the reason.
We are happy to refund any purchase that is returned to us unused, in perfect condition and in its original packaging within 14 days of notifying us. Unfortunately, we are unable to refund the cost of return postage, unless an order was sent to you in error. We are also unable to cover the cost of any import or export duties applied to any returns from outside the UK.
For reasons of hygiene, we are unable to offer refunds on any product that has been used or opened.
In the event that your purchase has been damaged in transit, please provide us with photographs so we can arrange for a replacement to be sent to you.